I am getting fed up with Microsoft! I have Microsoft family safety set up on my desktop and laptop for parental control with my kids' profiles. It uses the same email address and password that xbox.com uses, so everything is the same. Yesterday, FamilySafety prompted me to enter my password to sign in and update. However, it did not recognize my password, even though I had not changed it. I did a password reset, but when I tried to use the new password while my son was signed in to his profile (needed access to a program that I have already allowed for school work but FamilySafety won't let him use), it said the password is invalid. WTH?? I can use it to access the familysafety web site and view all profiles, it works on the laptop to sign in to my profile, but this evening I was prompted to enter my email addy and password on the Xbox. When I entered the new password, I got error 8015d002. The old password gave the same error.
FAQ says to reset password, so I reset it again. The new password allows me to get into the familysafety web site, but still won't let me sign on to the Xbox. FAQ second solution is to delete profile and redownload it. Soo... I deleted it. However, when I tried to redownload it, I am prompted for the password, and NONE of the passwords are recognized!! This is getting ridiculous! I am just about ready to scrap this X360 and get a PS4, and get rid of Microsoft on the computers. I'm savvy enough to install and use Linux, and I am very close to doing so.
Since the FAQ solutions didn't work, what is the next step? My profile is the one linked to our media (Hulu Plus and Amazon Instant Video), so without it, we have no entertainment.