getting disconnected

is there anyone else out there getting randomly disconnected from xbox live. yesterday we were disconnected 5 different times. it's really frustrating when it happens in the middle of a game and then your opponents get pissed off. next thing you know, you're rep is bad. it is not my internet. i'm on live 2yrs now. didn't start having this problem until a couple of months ago. and i just upped my internet speed a couple of weeks ago so i know it's not that. XBOX Live has to be the problem.  please tell me i'm not the only one it's happening to.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Sounds like the local profile is out of date or corrupted, and when an app or routine asks for data from it, it causes the involuntary disconnection. I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

1) Please do Settings | System Settings | Storage

2) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

3) When asked to confirm storage device maintenance, choose Yes.

* Re-download *

4) Tap the silver Xbox Guide button

5) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

6) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

7) Enter the password for the Microsoft Account.

7A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

8) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

9) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

10) Sign in, and retry.

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But, are you using wireless? Do you have MadKatz or Turtle Beach stereo wireless headphones? If so, please unplug their transceiver from the Xbox as they can cause wireless interference which also will result in your getting booted off line.

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