Hello. I am posting about buying xbox live gold membership with my credit card. I have tried my debit card and got an error. Removed that card and added my credit card and got an error. I know for a fact that my credit card should work and it has no restrictions. I have been in multiple live chats with xbox support and one just told me today that there's a problem and xbox live memberships don't stack right now and to add the membership on the day it expires. A previous one told me to buy a prepaid card at a store and try that. It confirmed that it was a 12 month membership card and then I go to confirm it and I got an error. I did add my credit card incorrectly with a wrong phone number that I forgot that I used my other phone for the credit card and have changed it to the correct one and I still got an error when I try to buy an 12 month xbox live gold membership with it. Thankfully my 50$ Microsoft Money card I also bought went though without a problem. (I'm trying to buy Battlefield 4 premium on the xbox one) One of the chat people removed my credit card from my account for me and I won't add it back because of the fact that I now own a 12 month membership prepaid card and don't want to be automatically charged for more membership. I will add it back after I use the prepaid card. I had one of my chats forwarded to the advocacy group and got an email 2 days later and it didn't help.
I want an explanation about this problem and I want to know if the all the times I tried to buy membership will go trough once my membership expires soon. (I've tried about ~10 times both cards combined) I also want to know what one of the chat people said about my 8 year streak. If my membership runs out and I enter the 12 month card on the same day will I lose my 8 year streak of continuous membership? (this is VERY important to me)
P.S. I have the error code from my first error written down. And also the error code from my prepaid card.