I ordered my Xbox One on the microsoft store. Till yet i downloaded Forza and some movies and never used a disc. That changed today as i planned to watch a movie. The console made some terrible noise and did not read the disc at all. Well turns out my console has a production error and needs to be "repaired". To be honest i´m totally disappointed about that and think thats terrible quality management. Now what option does Microsoft offer me? They tell me to send the console back for repairs. But i don´t want to that for various reasons.
1. How is it possible to deliver a faulty product for that high price? I did read it happened to many people, so it is not a rare occassion.
2. I don´t want waste time on a faulty product. I don´t want waste gas for my car to drive it to some UPS station.
3. A repaired console is flawed from the beginning and it is only a matter of time till it breaks up again. That does not fit the standards of quality i expect for that price.
I ask if a refund is possible because i simply don´t want that product anymore.
P.s.: I´m from germany and the chat and hotline are closed already so i post here to get an answer. I also posted in the wrong section before.