I bought Gears 3 Thurs. Sept. 22. Loaded it came up with update, said yes update failed to process gave me a disc unreadable error. After trying and trying to install update, I took the game back. I tried to have a local console repair shop look at my console. Was told he had never seen this problem and was unable to fix it. He was also told as was I the error code E 64 was telling Microsoft and Xbox live that my console had been "modified". As I have been trying to tell anyone trying to help me with this, me or my brother "modifying" our console is impossible. When I informed CS this I was given the very weak response that I could have connected to modified server while playing online, thus affecting my console as well????? Also my console hasn't been connected to the internet since March 2011, and I have only played Halo 3 online years and years ago when I had a free one month subscription.
I have been researching this particular error, and it seems that the problem I'm having sounds all too conveniently similar to a problem Microsoft described in May of 2011 about an update giving you the "disc unreadable" or disc unsupported" error because the new disc drive and firmware is incompatable with certain Xbox systems and DVD drives, or certain consoles power supplies were insufficient t support the updates.
I am trying my best to resolve this issue conclusively. I really don't want to send my console in for $99-$119 since it would make just as much sense if not more to buy a brand new one. I am afraid that if I purchase a new system that without my consent or want it could be affected again by this ambiguous "modification" error, if this is even possible!
Any help at all would be greatly, greatly appriciated, since I know at some point I will run up against a wall with Xbox customer service.
Sincerely a lifelong gamer who, to my ire now, has never been into online gaming, communities or forums.