I'm a fairly technically savvy person, but this is out of my league and I desperately need the help of someone with more experience. I can't connect to xbox live and it is driving me insane! Any and all help is very much appreciated. Thank you, God Bless.
What Country/State/Province do you live in? United States/Arizona
Modem brand & model number: Actiontec PK5000
Router brand & model number: Actiontec PK5000
Network Connection Type: Wired
Things you have tried: All of the xbox recommendations. Although I was not able to connect my xbox directly to the modem. Played around with the DMZ, enabled it for my xbox IP address.
Is UPnP Enabled? Unknown
Is NAT Type Open? Unknown
Any Error Codes you encounter: Your console can connect to xbox live, but your router or gateway isn't properly responding to ICMP responses.
What type of internet do you have? I'm pretty sure it's cable.
Who is your ISP(Internet Service Provider)? Qwest/Century Link
When you run "Test Xbox LIVE connection" what is the exact message shown on screen? Your console can connect to xbox live, but your router or gateway isn't properly responding to ICMP responses. It gets to the very last part of the test connection and can't connect.