Garbled/corrupt Blu-Ray Playback?

Is anybody else seeing this?  Upon playback of several Blu-Ray discs, after a time the video gets all blocky and corrupt.  Initially, I thought it may have been caused by a dirty disc, but that doesn't appear to be the case.  Tested with a Man Of Steel BD disc straight out of the box as well as Star Trek Into Darkness.  I'm hoping there will be a software fix for this rather than getting a new unit...

 

Anyone else seeing this?

(PS: Anybody else's Xbox One have what looks like dabs of glue on the console itself straight out of the box?)

 

Question Info


Last updated July 4, 2018 Views 119 Applies to:

Same issue here, trying to figure out why. I'll post back if I find anything.

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I can tell you this much, I have experienced audio and video issue with my XBONE from the day I got it. The DVD audio sync becomes an issue at times and the DVD video playback is weird. Sometimes there are these flashes of other scenes or something. The audio seems to stay in sync "most" of the time, but there is definitely a sync issue. Bluray video is ok, but I always feel like it should look "better". I have a 60" Sharp Aquos. It's an excellent TV, but I just feel like the blurry video should look better than it does.

I've dealt with this issue for about a month and today I took the XBONE back to the Microsoft kiosk where I got it and exchanged it for a new one.

So far we have viewed 3 episodes of Six Feet Under off of the brand new box set and the audio seems to be better, and the video issue isn't as bad but it still happens from time to time.

Overall, I am totally disappointed in the system. It just seems to me that of all issues the Console should/could have, video playback on DVD or BLURAY should be about the easiest thing for it to do because it has a damn optical drive in it.

I also don't understand the need for an "app" to run Bluray playback.

The whole thing just sort of smacks of a piece of equipment that wasn't really ready to launch.

But, hey I am willing to wait it out a little bit to see if microsoft will acknowledge it and fix it...just a little disappointing.

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G'day Excelsior! Sorry to hear about the garbled Blu-Ray experience. Let's try a few things to get that straightened out.

First off, power cycle the console. It may be as simple as that.

If it's still garbled, let's dig into your console's Settings.

  • From the Home screen, press the Menu button (3 horizontal lines) on your controller and select Settings.
  • Select Disc & Blu-Ray.
  • First, clear the Persistent Storage. This is like 'clearing the cache' of the Blu-Ray player.
  • Next, disable the 24 Hz frame rate setting.
  • If your TV has any motion processing or smoothing features enabled, disable them.


Try playing a movie again and let us know how it goes!

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as I stated in my original reply to this thread, I took one XBOX console back because the DVD and Bluray were basically unwatchable. Ive opted instead to use my PS3 to watch blurry and dvd as oddly enough, that works great ;) I did however just get a couple movies on Bluray - Gravity and 12 Years a Slave. Straight of the bluray box for Oscar Movie night...and it was terrible on the XBOX One. Audio didn't match the Video for either of these movies. Pretty depressing, really.

As for turning it off and on again...my XBOX stays OFF when not being used,..why in the world do we have to turn it back off and on again to get something so basic as a movie playback to work?

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