We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
Mexi, I had this problem with game a couple of week ago. My order was cancelled and they owed me £12.50 back in points, was still waiting for about 10 days for them to credit back to me. Rang them and it was immediately sorted out on the phone as I saw them
go back onto my account and they also gave me an extra £10 worth of points because of the problems I had
Just got off the phone with them, theres a problem (obviously) with people who used reward points to pre-order something before the site change and then cancelled after the site change, lass on the phone said it should be sorted by Tuesday, if not ring back