Games that I've paid for will not download either will this months 2 free games

I've paid for hitman blood money and midnight club la they simply won't download get to 24 percent then just stop also my 2 free games won't download either what is going on here the money for the 2 paid games has been taken from my account but I don't have any way of playing those games and from what I've seen on these forums Microsoft are slow to do anything about it any advice on what to do ?
 

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Last updated July 4, 2018 Views 3 Applies to:

http://forums.xbox.com/xbox_forums/xbox_support/f/8.aspx 

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