Games have disappeared

I am really hoping for some help here...... For some reason no games are showing in my game library. The only thing that appears there are demos and videos that I have downloaded. Both the "Full Games" and the "360 Games" libraries are empty, yet when I go to memory under settings, the programs are present on the hard drive. Whenever I play a game, it shows in the library as it should as long as I keep playing that particular game, but if I switch games, it disappears and then only the current game that I am playing appears in the library, nothing else. I called support, they had me clear the cache, delete my profile, and then recover it, (it was all a No\Go) then I was told that they had tried everything that they knew, and that they had never seen this problem before. They gave me an incident number and that was it. But the problem remains.

Is there anyone who has seen this happen? If so, how do I fix this?


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Have you tried do uninstall the game and then re-install it?

If you already done that and it did't work so can you test to format the harddrive.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.