Gamertagtag Already Used

Hi There,

Before I attempted to sign up for x-box live via my console I joined this forum using my hotmail address. Now when I try to set up x-box live on my console using the same hotmail address it says I can't use it as the "gamertag" is already in use. Is there anything I can do to allow me to sign up for x-box live without creating a new hotmail account?

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

When your account is signed in go to My Xbox.  Move one to the right and press A then select Join Xbox.  That will join xbox with your current email address.  If it gives you a new gamertag look for the option to select a previous gamertag (your original tag) and then fix it.

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I'm not sure you follow. When I go to Join X-box Live i enter my one and only hotmail email address and then i enter my password for that email address the x-box then tells me i can't use those details because they are already used by another user. That is because I mistakenly joined x-box live via the internet (using a browser on a PC) before I even tried to join using the x-box console.

So I have my x-box live account I created using a browser on my PC and I want to associate that account with my local profile on my x-box.

I hope you understand.

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If you mean combining the two accounts then that's a no go.

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Not sure if you got this sorted out or not yet so I'll give you a reply just in case.

Instead of "Joining XBox Live" from your console, try "Recovering your Gamertag."

support.xbox.com/.../gamer-profile.aspx

The reason you are having this issue is because you have already created an account and now, by trying to "Join" instead of "Recovering," are actually trying to create ANOTHER account using the same information, which is going to cause a conflict as you no doubt know.

Hope that helps you out, and welcome to the wonderful world of XBox and XBox Live, take care and happy gaming.

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Finally got a browser to work on this horrendous site so I can reply to your post to say thank you that did work.

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