Gamertag was banned and was still charged for a year of Xbox Live

My console and gamertag were banned around the time when Halo 4 came out. A friend of mine had the real game early and I got banned for it even though it was not a burned disc or a mod chip in my xbox. Anyways the main reason I am on here is if my gamertag is banned for life and cant go online then why was I charged for another year of Xbox Live for $59.99. How can you be charged for something that you cant use? It is not the gamertag that I am signed in with. The gamertag is AngelofDEATH121. It took me months to even consider coming back to xbox and I am now getting screwed again. I want it cancelled and refunded

 

Question Info


Last updated July 5, 2018 Views 40 Applies to:

Suggest you contact a Billing Agent for an explanation as NONE of us here have that level of access. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...
 
but a faster way to speak to an Agent is to go to http://xbox.com - sign in there if you can - then go to http://support.xbox.com/contact-us?xr=footnav#0:2:5
 
Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I did the chat thing and they told me to come here.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Speak to an agent, like, over the phone.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.