Gamertag Tampered? No Evidence?

Hello, 

I am a long time Gold Member, and recently, I filed a case for the Xbox Investigation Team, to see if my account was tampered with. My account was locked down for about a month. I received an E-mail stating that there was no evidence found. I am not pleased with this outcome, and I am hoping I get a better answer on why nothing was found. 

Before I filed, my gamertag was changed, and Microsoft points were purchased without my consent, and I know that it was not purchased on my xbox. 

I managed to get my account back, but I can no longer go back to my old gamertag "RAZ VICIOUS" 

I spoke to a customer service REP over the phone at 1-800-4-MY-XBOX and she stated that once it is changed, you will not be able to go back to that name. Is that true? I heard and I am sure that Xbox can make my old gamertag return, I miss that Gamertag, it was apart of me, and I know it sounds cheesy, but It represented me. I do miss it, so I am hoping I get satisfactory answers to these questions. 

Here are some old Case #'s for Reference if needed: 

1158548797

1160166723

Thank You for your time. 

 

Question Info


Last updated July 5, 2018 Views 6 Applies to:

The reason you can't get the gamer tag back is b/c its being used by someone.

They would need to release the GT before you could get it back.

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Sorry for the double post. But I forgot to mention that I did try to go back to my old gamertag, and did my research and found that someone else is using that name. And I am suspicious that it was created at or around the same time my gamertag was tampered with.  

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Yep that is what happens

There is no way for Microsoft to take it off him for what ever reason.

Your kinda stuck - and I will wager to bet the GT is for sale somewhere in a youtube video.

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that is strange.. well, thanks. I guess that answers one question. My 1st part of the question has yet to be answered. I was wondering  how no evidence was found.. when i know it was tampered with...

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[quote user="RaZ Cynic"]

that is strange.. well, thanks. I guess that answers one question. My 1st part of the question has yet to be answered. I was wondering  how no evidence was found.. when i know it was tampered with...

[/quote]
Only a member of the Support Team will be able to answer that for you, as details of the investigates are not give out, except to the actual person.

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Thank You. Would I have to try and call?

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[quote user="RaZ Cynic"]

Thank You. Would I have to try and call?

[/quote]

Yes, that's the only way to find out.

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