Gamertag kicked off of Microsoft Account

So, I went to log on to my xbox live profile on the xbox. It asked me for my Microsoft username and password, which I filled in. I tried to sign in, but it showed me the error code 80154016. I then went on to my Microsoft account on my computer and signed in. Once I did that, it showed my xbox live gamertag as some random profile, the one that I am typing this with. Is there any way to get my profile (with a gold membership) back onto this Microsoft account, otherwise it is impossible to sign in to that account, because apparently no emails work with it.

 

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Last updated July 5, 2018 Views 0 Applies to:

Have you checked the e-mail associated with your original account????  Has xbox sent you any e-mail in the last few weeks???

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I have checked my email, though, aside from advertisements, they have not sent any emails.  

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Hey there TallishLizard23!

 

What you will need to do is contact support here... support.xbox.com/.../contact-us .  They will be able to help you...

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I just did that, and they're on their way to solving my problem. Thanks for the answer

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