Gamertag issues (error message when signin in)

I have had xbox live with the gamertag spooooooon757 for over a year.  this morning I have had an error message saying that I can not sign in with this gamertag and I will have to change the name.  I called the cust. service. I changed one letter to spoooooon757.  Now it works fine.  What would cause me to have to change my gamertag and why should I since I have had it and I was established in the system for so long.  How can I prevent this from happening again.  I want to avoid any service interuption if at all possible


Question Info

Last updated July 4, 2018 Views 0 Applies to:

What was the exact message you were given when you had to change it?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.