gamertag help

Been trying to sort out step sons xbox

He dropped hard drive & no longer works !

Got him a new one & cant recover his gamertag

We typed in his email address & password & it recovers a completely different name with no gamer score !

Is there a way it can be restored by the original gamertag ?


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Use the e-mail address and password associated with his account to recover it. If you do not know that information you may need to contact phone support, explain the situation and answer a slew of verification questions. Even if you do that they may or may not be able to help you.


Another option would be to get an official MS transfer cable and use that to move the contents and profile of your step sons hdd over to the new one.

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