Gamertag Help

 I have a problem with gamertag a while ago it was changed to cheater and I was wondering if I can solve this matter I intend on achieving, achievements I am not a cheater someone got into my account a long time ago and messed with it as I am an owner of my own Xbox community and they said they will hack me because they could and then gained access to my hotmail you can check this through Microsoft as I reported it. How they did is through SQL injection, into the skin I had on my website and made a query database with logins then acquired my password, silly me I used the same password for my website for hotmail, this how they did this, they messed with a bunch of stuff, but now that I have it back they wont get in again.

Please can I be redeemed as I deserve as much as anyone a chance to have my zone back and able to earn gamerscore as it is genuinely not my fault.

I am a big customer of XboxLive I am always purchasing things off this account and a big Battlefield gamer but I cant earn achievements please help me.

Regards,
Perrie (DeadStatix)

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Once you've been reset, it's permanent. There's no way to get it taken off.

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I just that there is much content on that account, I would have to re-purchase it all for the new one.

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As long as you're using the same console, you can access your downloads with a second account without having to repurchase them.

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I see well thats not to bad I suppose

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In the account suspension forums, the Policy Enforcement Team (XBL PET) have said that if you open an Unauthorized Access investigation with (phone) Support and it turns out that your gamerscore was modified during unauthorized access, they will remove the Cheater label. However, you still won't be able to re-earn any achievements you had before the reset, you'll only drop the label. Also, since you say this happened a long time ago I don't know if they can really investigate it very well.

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