Gamertag has 0 Gamerscore and the zone is cheater

First off I would like to start off by saying I am sorry if this is the wrong section and please feel free to move it if you need to. Next I would like to get some help as to why my old gamertag has been labeled under the "cheater" category. I'm not sure why this happened and the other reason I can think of is when my account was phished. I am not sure what the scammers did with my account but a background check on what happened would be greatly appreciated thank you.

 

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Last updated July 4, 2018 Views 180 Applies to:

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Please read what the OP said Juan - he said that when he got his account back he was marked a cheater and gamerscore reset. He's saying it wasn't him that did it and I'm inclined to believe him.

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What a Cheater reset they only take the GS you received from cheating..

So your saying that you whole gamer score was not cheated??

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Sorry voteDC that post wasn't directed towards you. Your help has been very very helpful and I am on the line with them now.

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I understand perfectly. It will not matter if your account was stolen, you will never be able to get those achievements back. The most they will do is remove the Cheater watermark, so give Support a call and open an Unauthorised Access case support.xbox.com/.../call-us.aspx

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You could try making a post in this forum -> forums.xbox.com/.../41.aspx and see if maybe they can investigate it.

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You don't understand. My account was stolen. That is my problem that my account got stolen?

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If you open an Unauthorised Access case with Support and it is proven that the modification took place when the account was outside your control then they will remove the Cheater watermark. The reset achievements will remain however.

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Doesn't matter if your friend did it. YOU are responsible for YOUR account at ALL times.

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I'm wondering if I can appeal this. My account was compromised so I don't know if IP logs or what can prove that this wasn't me.

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Gamerscore resets don't prevent you from getting further achievements at all. You just can't get the same achievements that you had previously unlocked but you can get new achievements just fine. As far as being labeled as a cheater, if this was done while your account was not under your control then you can try to take it up with XBOX Support but as far as I know you can't get out of the Cheater zone by yourself.

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