On 8 october I tried to change my username to Andr0s.eu on my Xbox 360. I filled in the form, accepted the charges but the system wouldn't download my new user profile. I contacted a Microsoft employee who assured me this was an internal error and it would get fixed later. I still have my old gamertag but now I have received my credit card bill and got charged for a gamertag that hasn't been changed! Please change my gamertag or return the money on my credit card. Thank you.