Gamertag Changing Issues

I made a second account for friends and family to use on my Xbox One. I went to change the gamertag and it appeared to have gone through. Later that night, I signed into the account and it still has the Microsoft generated gamertag (Adjective-Noun-Number). Whenever I try to change it back to the same gamertag I had chosen before, it says it's reserved and I can't use it, despite the fact I had changed my name to it earlier that day. Whenever I try to find the account with the name I want, it says the user cannot be found. I find it extremely unlikely that someone took the name, and then got banned within hours of me attempting to change my name. Any ideas on how I can fix this? Or, have I taken up a gamertag without even changing my name?

 

Question Info


Last updated July 4, 2018 Views 18 Applies to:
Answer

It can sometimes take a while for the update to happen, so please wait at least 1 day from when you requested the change.

When you changed the gamertag on the other account of yours were you charged?

If you was and 1 day has passed I would suggest contacting Xbox Support via this link, do not choose to speak with an ambassador but choose to speak with a support agent instead support.xbox.com/contact-us

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