My concern stems from what happened this morning. I turned on my XBOX ONE to play Titanfall when I realized my Kinect was not signing me in automatically. After I noticed this I checked my profile window and realized my gamertag was not was it was previously. I jumped on customer support XBOX and chatted up the complaint to someone and apparently my gamertag was not up to what Microsoft sought as usable. Upon accepting this news I was quick to create a new gamertag. Upon finalizing the change I was directed to purchasing prompt that reminded me that I would be charged 9.99 for the change. WHAT!?!? First off I was never asked or confronted on the gamertag that I've had since DAY ONE of purchasing an XBOX ONE until now- AND I'm being told I need to pay for the name change? This is wrong and I should be able to at least get one free name change considering the circumstances. Any thoughts?
Max (previously [Mod Removed]