Gamertag changed without my knowledge

I left for vacation and when I got back on Xbox live I found that my gamertag had been changed. I talked to two customer service people and they both said they couldn't find anything and that I should check here because my name could've been banned and the people who would've done it could shed some more light on the subject. Also, I thought when a name gets banned you're allowed to change your name to something else free of charge. I don't have that option so what's going on?

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

If your name was changed it was deemed offensive. The old system did allow for you to pick a new one but people abused that. Now the enforcement team changes it and you have to pay to change it to something you like. You can make a post here for further explanation forums.xbox.com/.../41.aspx

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If they told you to go to the forum they probably meant here: forums.xbox.com/.../41.aspx  since that's where the Policy Enforcement Team hangs out.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.