GamerTag changed to lowercase letter?!?

Hey I've been having a really weird problem lately with my GT. I wasn't sure where to post this so sorry if this is in the wrong spot. 

About a month ago I noticed that went to leaderboards on various games my name was in all lowercase (adamherosh instead of AdamHeroSH). Also my friends were telling me when receiving invites from me it also showed my name is all lowercase. At first I was confused and I thought it would go away but now it's just annoying me and it wont stop. My gamertag in the top right of my page right now is in all lowercase.. The only time I see my gamertag the way it is supposed to be is when I turn on my xbox and the notification comes up saying "AdamHeroSH is online". Also I think it's still normal on peoples friends lists, but thats it.

Why is it doing this? It's starting to get really annoying. This GT is a year and a half old and I didn't have any problems until last month.

 

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Last updated July 5, 2018 Views 15 Applies to:

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Also i just noticed on the side of my post it shows it in all lowercase too D:

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It's because you're too cool for uppercased letters

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Hey adam, I haven't heard of this issue before. Do you have any images of your Gamertag not being lowercase from months previous?

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I don't have any old pictures but I could take one of the notification that comes up saying I'm online, I'll upload some pictures later today.

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Hey there Adam! I wanted to confirm your issue with you. Does your GT show properly on your console? If so, can you provide me a screenshot of the GT showing correctly on the console and incorrectly on Xbox.com. Thanks!

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Mine also had done this... Shows up fine on the console but online all lowercase.  Mine should be "CaeSly"

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http://imageshack.us/photo/my-images/534/caeslygt.jpg/

See the pic link.  Shows up fine on console but online, and during "Signing In" screen shows all lowercase.  Please help

 

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Have you guys try deleting your profile, and recovering it afterward?

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@iMatrix  It doesn't change, just recovers the same all-lowercase gt.  It appears the only fix is to officially "change gamertag" and retype it.  In that box it also appears all lowercase.  Obviously, however, we don't want to pay to do that, shouldn't have to.  Not a huge deal but I agree with AdamHeroSH, it's annoying.

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Thank you CaeSly - We're investigating this issue and your pic helps. :)

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