Gamertag Change.

Would it be possible to change my gamertag back to what it was before because my account got taken today and i just got it back by changing the pass and email and when i got on it was this i was just wondering if i could get my old one back.
 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

You need 800 Microsoft Points (MSP) to change your gamertag. You cannot change it for free. Please view the following help article on changing your Xbox LIVE gamertag.

support.xbox.com/.../how-to-change-your-gamer-tag

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Sorry to hear that, but, Tetrasides is correct, you can not change it for free. Your account's safety is your responsibility, and Microsoft is not responsible for someone "Hacking" you. My suggestion is to make sure your password is very secure in the future.

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And on top of that, you won't be able to reuse your previous gt...unless you can talk support into it.  The reason being that if you try to change it you will get the dreaded "gamer tag taken" message more than likely, because  it is already in the system.

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Have you contacted Xbox Support about opening and Unauthorized Access Investigation on the gamertag that is in question of being accessed without your permission? If not I would advise to doing such.. support.xbox.com/contact-us

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Hey there Loop! I would suggest following Ray's advice if you haven't already. If your GT was changed as part of this issue, they may also be able to assist you with getting your old one back. There is no guarantee on that though. Let us know how that goes, thanks!

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