Gamertag banned and changed to generic?

So, I changed my gamertag for 10$ as everyone does on xbox. I guess my gamertag was against the terms of use and was changed to a generic one by the xbox enforcement team. So I called them yesterday, and instead of getting a free gamertag change I am now out of 10$, don't have the name I want and have to pay ANOTHER 10$ just to get rid of the stupid generic one provided to me. This seems ridiculous to me and all Microsoft wants from me is more money. I should either be refunded or given a free name change. A friend of mine has had his name changed by the enforcement team 5 times and everytime they have given him a free name change. Let's be consistent here Microsoft.

 

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Last updated July 4, 2018 Views 6 Applies to: