My gamertag was automatically changed because my real first name was added to a list of offensive terms. I'd like to choose a new gamertag for myself, but I don't want to pay ten dollars to comply with Microsoft's policy change towards my name. Customer
service tells me that there is nothing that I can do; I just have to pay.
I find this to be unacceptable.
In my case, the documentation shows the following things to be true:
(1) My choice of gamertag was made in good faith, with no intent to offend. Microsoft's records show that the term which has been deemed to be offensive is, in fact, my real name.
(2) I never violated the policy on gamertag designation. Rather, the policy changed to include my good-faith activity. I registered the gamertag in December 2006 and used it without incident, ever. My gamertag was not changed due to other users registering complaints. Rather, my gamertag was changed due to my name being added to the offensive terms list. My inquiries with the enforcement division have confirmed this.
(3) Microsoft has made exceptions to the need to pay for a gamertag change in cases like mine. See: http://kotaku.com/5887730/gamers-last-name-deemed-obscene-by-xbox-live-cops However, XBox customer service has told me that it is not possible to waive the fee. The enforcement division refuses to respond to my inquiries concerning a waiver of the gamertag change fee.
It annoys me that the gamertage name policies acknowledge the problem of real names being added to the offensive term list, but the automatic gamertag change logic doesn't check to see whether the offensive term is in fact the user's real name and then issue a complimentary name change instead.
As both customer service and enforcement have refused to provide me with service, where else can I go? Customer service told me that I can write a physical letter and mail it to Microsoft headquarters, but that's all that I can do. Surely, in the 21st century, there must be a more expeditious alternative.