GamerTag association

i cant seem to sign into live with a new gamertag.  i had to create a new account as my original one wouldnt let me into the profile on mslive.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

If for some reason you cannot login to your XBOX Live account and you do know the e-mail address to the account associated. Please try and follow the steps located here to reset your password if possible > account.live.com/ResetPassword.aspx. If you cannot access your account that way either, please contact XBOX Support as your original account could have been compromised and they might need to open an unauthorized use ticket. Contact information for XBOX Support can be found here > http://support.xbox.com/en-us/contact-us.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.