Gamertag associated with different live account

I just bought a new Gold Xbox Live Subscription and added a wi-fi adapter.  At the prompts I have been able to access my first nane, email address, and windows.live password.  However, the next pop-up screen says "this windows Live ID is associated with a different gamertag.  Enter another windows Live ID and password."  I don't have another live ID or password.  So I can't download my profile.  Help. 

 

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Last updated July 4, 2018 Views 27 Applies to:

Im having the same issue.. Brand New Xbox trying to setup with my Windows Live Account I get the same error..

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it sounds like you guys are going through the account creation process. the error message you are getting means that you probably already have a gamertag. you will most likely want to try downloading your profile first if you've already created an account previously.

tap the "guide" button once (the center button on the controller) then select "download profile" enter the windows live id (email address) and password, this will download the profile that your windows live id is already associated with.

once you have that downloaded, you can then purchase a gold subscription if you want.

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You may need to call in to see what is listed for your account to see if you either remembered it wrong or it was changed.  You may have to do a investigation on the account.  I know a friend that the same thing happened to and they said they needed to research their account.

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Thanks d3v1Ld0g1337 that worked perfectly for me..

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awesome!

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Glad to hear that! Please feel free to rate your forums experience. :-)

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Perfect!  Thought we had to set up when all we needed to do was download.  Different terms than expected!

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Thanks d3v1Ld0g1337. You solution also solved my problem. Had been struggling for more than 2 hrs now

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glad i could help :D

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