GamerTag and Live ID don't match

I logged onto the website today to renew my gold subscription and when after i typed username ad password in, logged on to find a different gamertag. 

I have never had this tag and do not want this tag.

How do i recover my old one?

On my xbox it is the original GT. Issue is only online.


Question Info

Last updated July 4, 2018 Views 0 Applies to:

On your console: Try this to make sure you are using the correct Windows Live ID when logging into the site. Scroll all the way to the right to the Settings tab, then choose Account. When inside the account area scroll to the right two times to the Your Information window. Once there, highlight and hit "A" on  Windows Live ID. Now once the next window pops-up make note of the Current Windows Live ID in the gray shaded area on the right. If that does not match what you have been trying to use to access then there maybe a glitch or a chance that someone has accessed your account without your permission and changed your Windows Live ID for your gamertag.

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