I just got my account back from Microsoft today after a 2 week investigation took place because somebody hacked into my account. I went to recover my gamertag about70000legit and my gamerscore was drastically lowered to a simple 45g when i had well over 70,000 gamerscore so i called xbox customer support and 2 support reps hung up on me and told me it was impossible to get the gamerscore back. when i told them that it wasn't. i know it is not impossible to get the score back because inleast 12 microsoft xbox customer support professional reps told me that when i got my account back after waiting a long 2 weeks that everything would be back the way it was and my gamerscore would return to my hard earned 70k. i thought i was just going to give up but i decided to call customer support one more time... i then met the nicest customer support rep i have ever encountered on customer support. she told me how it was and also told me i would be getting my gs back! she escalated the case today. i just dont understand how i was off at school for a year and some scumbag hacked my account and got away with it because i got my account back with a gamerscore that is nothing to what it once was at 70k, so it reality i am being punished for something i did not do... when somebody hacks into my account without my permission or my knowing and then when microsoft finally gets me my account back after weeks of waiting and i dont see my hard earned 70k i was so disapointed and angry you dont even know. the account had been escalated like i said and i hope to see the return of my gamerscore soon :-) I hope the Microsoft security and justice system will do what is right and get my gamerscore back for me.