Gamerscore Reset kind of???

A few months back my gamerscore was reset due to a hack that was performed on my live account.  Within the past week my gamerscore was put back up to the 39000 mark that it was at due to the hack.  Over the weekend I played a few games and earned a few achievements, I checked my account today and my score was set backto 3500 and the achievements that I recieved over the weekend we subtracted from my score, it shows the achievement was completed but no score was awarded.  What happened and what do I do to fix it?

 

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Last updated July 5, 2018 Views 4 Applies to:

What's odd here is that every other user I'm seeing who had this issue is still showing their old, modded score, whereas you are showing your post-reset score still. When did it originally jump up, and when did it reset back to this score?

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It went back up on Saturday, I think.  Then back down yesterday

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My new issue with this problem is that I just purchsed Gears 3 and some of the unlocks require completing achievements from Gear 1&2.  Now some that I have completed I don't get scores for so it looks as if it is not complete.  Is there anyway that I can unlock these items if my account won't give me an accurate gamerscore?

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If the Gears 1&2 achievements were part of your original GS reset, then there is nothing to discuss on the matter. If you are claiming that you earned them legitimately after your reset, and now they're not showing, I'd suggest calling phone support (support.xbox.com/contact-us) to see what they can do for you there.

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The score was earned legitimately but it was before the original reset.

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There's the problem then. When you're reset all the achievements you had prior to it are wiped and cannot be earned again post reset regardless of whether they were earned or hacked.

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