Gamerscore and avatar disappeared..!

i turned my xbox off for twenty mins and came on and saw that everything has disappeared from gamerscore, profile info, to avatar. whats going on microsoft?? plus i cant see all this on my tv screen. so yea.

 

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Last updated July 4, 2018 Views 3 Applies to:

Go to your consoles memory> profiles.
Delete your profile ONLY THE PROFILE NOT THE ITEMS.

Recover your profile.
You need your wlid and password to recover so make sure you have them before deleting. :)

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thanks so much man.

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Anytime fella :).
Good gaming to you.

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Ok, I had the same problem. I removed my profile and then recovered it and when I recover it, the profile comes back with no gamer points and no avatar. This started happening last night immediately after I signed up for the new Xbox rewards program.

Any other ideas?

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Hey Doomedgirl.

If you deleted and recovered you tag to no affect then try clearing your consoles cache.
Go to memory> highlight the HDD> press Y. (You will get a prompt saying this will perform maintenance do you want to continue)> select yes.

Clearing your cache will remove title updates so you will need to re-download them the first time you play after clearing.
If this does not help I am afraid I have no idea.

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