I logged onto my Xbox Live account about 3 weeks ago to play some Skyrim when i noticed my Gamerscore had been cut to 1070. I immediately went to check my game saves and achievements as i was around 5000. I saw all my Assassins Creed (from one to Revelations) save data and achievements have been wiped along with alot of my Gears of War trilology achievements although not as severely. I emailed xbox support querying this and i got an email back saying my gametag may have gotten corrupted and to recover it online which i did and nothing changed. I looked to the second part of the email and it said something about a "gamerscore adjustment" so i clicked on the link. It said that the reason why i had lost all my gamerscore was because i had been "getting achievements from outside influences and avoidance of gameplay". Xbox was saying i was cheating and hacking games which i vehemently deny and they can come and happily check my console and even my laptop for any traces of this. So i rang up Xbox Support on the phone. The lady said this situation would be under an investigation and to wait 2 weeks until i would get a reply. Yesterday i got an email saying that there was nothing they could do to sort out my situation as Xbox support doesnt deal with any complaints of Gamerscore and Xbox live accounts. So i rang up AGAIN and this time got through to a man and he said the first lady was wrong and i needed to go onto the Xbox Forums to get my situation sorted. Until now the forums had never been mentioned except in the earlier email but never was implied as this was how i was going to get my problem sorted.
And here i am. I am very hurt and frustrated by Xbox lack of care and willingness to help me in my situation. I have never hacked any game on Xbox and never will. I normally play with my boyfriend and he has not had the same treatment. I feel let down and need some help. Can anyone do anything?!!?