gamer tag switched???

I was having problems signing on to games on windows phone, when I could get on my gamertag changed. Originally I had Karol201, now its wonderpond09. I did not change it and want my old one back but when i tried to change it xbox says it is in use and not available. any help?


Question Info

Last updated July 5, 2018 Views 0 Applies to:

It sounds like you used a different email on your phone than the one that was registered to Karol201. It therefore gave you a new Gamertag for this email address.

Use an Xbox 360 console to find out what the email associated with Karol201 is, then use that email address on the Windows Phone.

Unfortunately to switch out the Microsoft Account (MSA, the email) you need to reset the phone to factory settings and then set it up as new, using the right MSA. To reset, go to Settings/About/Reset.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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