Gamer Tag membership renewal HELP

I bought X box at christmas and used the free month of X box live. This has just ended and I have renewed through my PC but it has generated a new gamer tag. Do I have to delete the one I have on X box and set up this new one?


Discussion Info

Last updated July 4, 2018 Views 0 Applies to:

It looks like you have created a new account rather than added gold to your existing account.

If you are on the 360 you will not be able to apply the gold you bought for this account to your old account.

I suggest you call support for advice.