Gamer tag error

Hey, please help, I've been asked to change my gamertag on my account Dry **** and everytime i type a new gamertag and confirm it keeps coming to a message saying 'Sorry, there's a problem with the Xbox server...blah blah blah Status code:8C020007.' I have tested my connection and everything seems fine and I tried doing it on my lap top, and it said I've found a glitch. Please help, This message is preventing me from going online.
 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Hello,

I'm sure you can understand how your current gamertag could affect someone else. Remember this is a family friendly service so let's try to keep the new one appropriate. You should attempt to change your Gamertag on Xbox.com, as opposed to your console as this is a current issue that is still persisting. If you still aren't able to change it we would recommend giving Phone Support a call.

Hope this helps you out!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.