So, whenever you pay a company for a service you would expect to receive that service, right? I have been on the 2 game out at a time plan since September in preparation for Xbox One. September and October was pretty good I thought, then came November. They mailed me a total of 3 games the entire month, their excuse was they was out of stock, though I had close to 30 titles in the Q. So thats the back story, kinda. Flash forward to the present. I sent them back Dead Rising 3 on December 7 and was concerned a few days later when I seen nothing being sent out as usual. So I contacted them Tuesday asking what the problem was and was told that it can take up to 4 business days for them to receive it. Okay, whatever, I just took that answer at face value and waited. Thursday night, the 4th business day nothing was sent out and Dead Rising 3 was still showing as being out. I contacted them again Friday morning and instead of receiving an exact reason from someone on their support staff instead I receive an auto response informing me that they have not received the game back to the warehouse (which I kinda knew that already) but then the message went on to request that I contact my post office inspector and investigate where the game could be. Okay, I don't know about you guys but I don't work for Gamefly. As a customer your only obligation is to seal the game in its envelope and drop it in a mailbox. The rest is up to the postal service and Gamefly. However they are pretty much ignoring any emails since yesterday morning and are asking that I look into the problem. I have no clue what they are thinking as to how I will even find out what happened when there isn't any tracking number or anything like that. So now more than likely I will be charged the full price value for the game though I have sent it back to them over a week ago now. So with my experience I would highly advise anyone thinking of getting Gamefly to seek out other options because they really don't care about their customers. Lesson learned. Be warned.
****Side note**** I have to give SOME credit to Gamefly, they did manage to get AC4 shipped to me. Making it the first game I have received the entire month of December and I got it on December 12th.