Game Marketplace Freezing My Xbox 360

Now let me start off saying that my Xbox 360 has been working fine throughout the years. I do have rare freezes on some games. My dashboard has never froze on me before. I have the slim model and I upgraded my hard drive from 250GB to 320GB. Now I tried solutions such as clearing cache, deleting profile and then reinstalling it on both hard drives, resetted my modem, test out wired and wireless connection, and deleting marketplace data. It only freezes in the game marketplace when browsing fast under games, demos, addons and extras while the ads are loading. Im pretty sure it has to be those ads messing with my connection. By the way it started on May 9th while I was downloading the Minecraft trial arcade game. Is this happening to anyone else?

 

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Last updated July 4, 2018 Views 1 Applies to:

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Hey liv3soldi3r! Thank you for keeping us posted on your issue, if you see any changes don't hesitate to drop back into this thread for support. :)

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this might be a connection issue because it has stopped...for now and I havent done anything to make it stop

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Hey liv3soldi3r and all! I have not been able to reproduce this issue. Can you make sure that you've run through the screen freeze solution guide. If you run through those steps and still come up with the issue than I would suggest scheduling a repair.

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wired, I tried wireless already

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Are you using a wired or wireless connection for your Xbox 360?

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The best way to test this would be if Microsoft provides a speed test page on the ads server. People started complaining about this issue only this month so it's safe to say its something wrong on that end of the problem. You can have the best Internet connection in the world but slow speeds and poor ping/high latency with the ads servers.

Also from what I observed while investigating this issue was that there are around 40 ads servers and probably a logic beheind the selection, taking in consideration your location. People that are not experiencing the issue may be connected to a closer ads server having a better connection and lower latency/ping.

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[View:http://www.speedtest.net/result/1966168806.png]

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Can you also take the speed test at http://speedtest.net and post the results back here, it will help with the issue.

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Ping 25ms/download speed 20.45mbps/upload speed 17.77mbps

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I have verizon fios and my router brand name is Actiontec, model is MI424WR

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