Game Icons not showing up for XBLA games in My Games list

XBLA Game icons are randomly not showing up for many games I own, but show fine if I go the Browse games store . I have tested this on 3 XBox 360's in my house. This problem did not start until the past week and it is getting really annoying. I like to see the pictures of the box art for my games. I believe this is a service issue with XBox Live since like I said I can see the box art in the store portion of XBox Live for the games missing icons. I also tested on 3 different XBox's so I know this is not an issue with my XBox 360. 

Please fix this ASAP Microsoft. I paid for these games and I would like the interface to work consistently.

 

Question Info


Last updated November 14, 2018 Views 267 Applies to:

This is a known issue and Xbox is working on it.

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That is great news. Where is this known issue documented so I can reference it?

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Please see Misses Quinzel's post in the thread linked below

forums.xbox.com/.../5369477.aspx

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So that issue is slightly different. The picture shows the green XBox Live logo for games not showing box art. My issue is the grey background with an game controller icon. I had the green XBox Live logo back in July the same time the original poster started that thread. That problem went away within a couple of days. The current problem is still happening for over a week now for me and others.

Here is a pic of what I am seeing:

https://pbs.twimg.com/media/CNHnuVWWcAI70rZ.jpg

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That's exactly the same issue that is occurring on my Xbox 360 too.  Clearing the cache makes no difference.

Xbox Ambassador.

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The problem appears to be fixed now. No clearing of the cache needed I think. I noticed icons were all displaying on one of the XBox 360's in my house so I went to my primary XBox 360 and sure enough all game art icons are displaying for me again without me making any changes on the XBox 360. This proves to me the problem is with the XBox Live service itself. This issue with XBox Live needs to be investigated and fixed. The easiest fix I can think of is to make it so all of the images get downloaded to the XBox 360 so the image can always be loaded regardless of being connected to XBox Live. I don't think that should be hard at all to fix myself.

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