Frustration involving trying to get E68 error fixed

Ive been told multiple things involving how i go about replacing my Xbox hard drive. First i called support and they told me I would have to send in my whole Xbox to get my hard drive fixed and that guy talking to me submitted a repair order; now I called today because i planned on shipping it off today and he tells me the problem i have doesn't require me sending it in sadly before he could explain what i have to do the call dropped. so my question is how do i go about getting my E68 error resolved will i have to send in my hard drive whole Xbox or what and is it covered under the warranty. Also if i don't have to send in my Xbox what do i do to cancel my repair order. i would really appreciate if some one would explain all the steps necessary to fixing the problem.

Also I am positive it is my hard drive and not the actual Xbox.

Any help would be thankful but would prefer a thorough set of instruction I need to take to resolve my problem.

 

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Last updated July 4, 2018 Views 4 Applies to:

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Accessories have a 90 day warranty on them. You can begin a repair order on an accessory at www.xbox.com/support and chose accessory repair under my devices. E68 is a general hardware failure on old and new style hard disk drives. It is unfortunate when it happens. However if this cannot be repaired due to it being out of the time applicable a new one can be purchased at most authorized retailers and all items purchased can be redownloaded under account mgmt on your console. The only thing that will not be replaced is game saves.

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well this is the hard drive that the Xbox came with does this mean it is covered under the 1 year warranty

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It will only be covered by the one-year warranty if you like outside the US.

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well if its not covered that really sucks.

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need help please

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The storage device that comes with the console is covered under the console's warranty and any extended warranty added to the console. Contact support and tell them you want to RMA only the HDD.

 

If for some reason Support is being difficult, PM one of the support staff during their business hours. If someone tells you the HDD isn't covered under the console warranty, file a complaint with your Better Business Bureau. You don't buy the console HDD separately or pre-installed, it's part of the console kit itself. The pre-installed thing is there due to retailers "bundling" accessory HDDs with 4GB consoles (happens during the Holidays sometimes).

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Thanks for the suggestion i will pm a support staff because i find the people on the phone lead to a lot of miscommunications and misinformation.

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If you have an E68 on your screen,

Try the following steps:

1.Remove the hard drive and the USB

2.Remove the accessories

If non of these work,your console is faulty.

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i know this and it is my hard drive that is faulty

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How long ago did you buy your Xbox?

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