Frustrated, please help

What Country/State/Province do you live in? Calgary,Alberta,Canada
Modem brand & model number: Motorola SB5100
Router brand & model number: D-link DIR-615
Network Connection Type: Wireless/Wired Wireless
If Wireless, what type of encryption are you using? WPA-Personal (TPIK)
Things you have tried: Rebooting router/modem/xbox...MAC settings...DMZ...port forwarding
Is UPnP Enabled? Yes/no/Unknown  Yes
Is NAT Type Open? Yes
Any Error Codes you encounter:
W: 0000 - 0021
X: 4000 - 1001
Y: 0000- 0000
Z: 0000-0000
ID: 0001 - 0007


What type of internet do you have? Cable/DSL/T1/3G?  Cable
Who is your ISP(Internet Service Provider)? Shaw
When you run "Test Xbox LIVE connection" what is the exact message shown on screen?
Can't obtain an IP address from your router or modem. 

I bought the xbox xlim a few days ago with the kinect and the wireless worked inititally for a few days and then it would work and shut off spontaneously and now it wont connect at all. Ive looked online to find ways of  changing ports, MAC number access etc and nothing seems to work...I dont know what to do. Please help.


 
 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

please check the WPA settings that it is not set to WPA+WPA2

you might also set it WEP 64bit and use your mobile telephone number as a password just for testing

sometimes the encryption can cause this.. also try changing the wireless channel to something like 4 or 8

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Try a wired connection.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If you want the Wireless connection you need to get the full SIGNAL.

and if you want the WIRED connection you need toget a Lan cable.

So if i were you try the Wired.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi,

Please avoid using WPA-TKIP, can you change your security to WPA2-PSK(AES only) and try again

Don't use WEP it isn't secure and not part of the Wireless N standard

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.