Friend's account stolen

Hi, I was hoping someone could help me with a solution or where to go to ask.

 

My mother's account was stolen along with the live email address attached to it, i noticed becuase the profile suddenly changed location to Brazil. I also noticed that she gained a new friend called veloxgames whos profile links to a site veloxgames.com.br in Brazi (coincidence?) which sells dodgy microsoft points and other bits. I messaged them demanding the details back but only got a message saying "not buy dhgate friend" and when I researched found dhgate.com is a similar site to veloxgames. I managed to get into a party with DoubleOsborne and my mother sounded like a Brazilian male which isn't quite right...

 

She's distraught at losing her respectable 30K gamerscore and possibly any points on it plus her entire xbox account and email address. Please tell me there is something she can do about this - the evidence that it's been stolen is overwhelming and these people really need to get what they deserve. You are my only hope!

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

contact support over the phone and open an unauthorized access case

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