friend cant access account

my friend is not able to access her account. she has attempted several times to access it and it will not allow her to do so. can somebody help.

(has tried)

recovering account

xbox.com

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

also is using correct username and password

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OK, it would be nice to talk directly to your friend. Can she create a dummy Free account to come post here? I'd like to know exactly what she is seeing on both the console and Xbox.com when she tries to log in. Thanks!

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