Frequently disconnected from LIVE

What Country/State/Province do you live in?  Mexico/Baja California
Modem brand & model number:
2WIRE- model RG2701HG-00
Router brand & model number:
D-Link - model DWL-120
Network Connection Type: Wireless/Wired
Wireless
If Wireless, what type of encryption are you using?
WEP
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Internal 
Things you have tried: 
Is UPnP Enabled? Yes/no/Unknown Unknown
Is NAT Type Open? Yes
Any Error Codes you encounter: I put the error on the section below
What type of internet do you have? Cable/DSL/T1/3G? DSL
Who is your ISP(Internet Service Provider)? Telnor
After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen?

Error Status Report:

W: 0000-0021

X: 0000-F001

Y: 20A8-48E0

Z: 0000-0000

ID: FFFF-FFFF

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Could you describe how long you have been experiencing disconnects?

When did it start? 

Did you make any changes before it started happening? 

Do you disconnect if you are connected via ethernet cable? 

How far away from your router is your Xbox?

When you test your connection, how many signal bars are filled?

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1- Like 3-4 days ago.

2- Nope.

3- i havent tried because i dont have an ethernet cable

4- 1 or 2 meters away but theres a wall between the console and the router, idk if that matters.

5- All of them.

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Would it be possible to obtain a cable for testing purposes? Also, can you please run a connection speed test from your PC, and then post the results back here?

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