Frequent Xbox Live Disconnections

What Country/State/Province do you live in?: Salt Lake City, UT
Modem brand & model number: RCA DCM425C (standard comcast issue)
Router brand & model number: Linksys E3000
Network Connection Type: Wired
Things you have tried: 
Is UPnP Enabled?: Yes, I've tried disabling also
Is NAT Type Open?: Yes
Any Error Codes you encounter: This shows in status when I successfully run an X-Box Live Connection Test:

W: 0000 - 000B
X: 0000 - 000D
Y: 20A8 - 4800
Z: 0000 - 0000
ID: FFFF - FFFF


What type of internet do you have?: Cable
Who is your ISP(Internet Service Provider)?: Comcast
After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen?:

W: 0000 - 000B
X: 0000 - 000D
Y: 20A8 - 4800
Z: 0000 - 0000
ID: FFFF - FFFF
I keep intermittenly getting disconnected from X-Box Live (every other single device on my network is working fine). It will happen every 10-15 minutes. I can press the xbox icon button on the controller and reconnect immediately. Most of the time it will do it while watching netflix (though the video keeps playing). It also happens if I don't do anything and just leave it on the dashboard or while playing games.
I have tried numerous things from port forwarding, using DMZ, assigning a static ip to the xbox, using QoS, etc. Nothing seems to work. Any suggestions would be very helpful.


 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Please contact Xbox Customer Support at 1800-4-MY-XBOX, they will be able to help you more since this is a connection issue. Hope this helps you! Have a great day!

-TG TRYHARD

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hello! One thing I noticed you didn't mention is a direct connection to the modem instead of going through the router. Have you tried a direct connection to your modem?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Agreed, try connecting direct to the modem to see if the issue is still there, if it is you need to contact your ISP, but if it works fine when connected to the modem please post back

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.