Frequent Repeated XBox Live Connection Interruptions

For the past month or so I have been getting disconnected from Xbox Live repeatedly. Once disconnected I cannot reconnect without quitting the game I am playing and either mucking about in the System's Network settings or restarting the Xbox. If I try 'Connect to Xbox Live' from the Xbox menu, it returns an error. The specific error code varies, but 80151904 is the most common.

Coincidentally (or not?), my connectivity issues started around the same time Xbox Live started consistently reporting issues with their systems. Since I started troubleshooting this, I do not believe there has been a single day that I have visited Xbox.com and there has not been a service alert in place. The list of affected services have never been clearly related to my issue but it seems interesting that it apparently started around the same time.

I have tried:

  1. Power cycling the modem/router (no effect).
  2. Power cycling the wireless bridge (no effect).
  3. Power cycling the Xbox (usually temporarily resolves the issue).
  4. Switching between Manual and Automatic networking configuration (usually temporarily resolves the issue).
  5. Clearing the system cache from both storage devices (no effect).
  6. Removing and re-instaling the latest system update (no effect).
  7. Deleting and re-downloading my profile (I had to use another console to do this because the profile download always failed on this one) (no effect).
  8. Disabling UPnP (no effect).

From the forum sticky, here are my answers to the listed questions:

What Country/State/Province do you live in? Ontario, Canada
Modem brand & model number: Unknown; my ISP provides a rebranded device of unknown origin
Router brand & model number: As above
How many consoles do you have connected to this router? 2 360s, an Xbox One and a PS3
Wired or wireless (for each console): The PS3 is wireless, 1 360 is cabled directly to the router/modem, the problem 360 and the Xbox One are cabled to a wireless bridge that is connected to the router/modem.
Things you have tried: See above
Is UPnP Enabled? It was until a little while ago, now it is not.
Do you have a NAT error? If so, what is your NAT type? No NAT errors shown by the 360
Any Error Codes you encounter: See above
Who is your ISP(Internet Service Provider)? Bell Canada
After you run "Test Xbox LIVE connection" press "Y" for "More Info". In the pop-up that appears, what are the following values, if shown?

As part of my latest troubleshooting effort, I ran the connectivity test 4 times in the past hour or so. Between tests, I changed nothing, but some values returned in the Error Status Report changed anyway. Here are the results (values that never changed are omitted from all but the first set):


First test (failed):

W: 0000 - 000B
X: 0000 - F001
Y: 30A8 - 4840
Z: 0000 - 0000
ID FFFF - FFFF
L: 0015 - 10F1
Q: 8007 - 0435
T: Wired
D: 192.168.13.1/0.0.0.0

Second test (passed):

Y: 20A8 - 4840
Z: 0000 - 0000
L: 8015 - 190E
Q: 8007 - 0435

Third test (failed):

Y: 0C8C - 00E0
Z: 0000 - 274C
L: 8015 - 190E
Q: 8007 - 0435

Forth test (passed):

Y: 20A8 - 48E0
Z: 0000 - 0000
L: 8015 - 1904
Q: 0015 - 10F1

I realize that my network setup is somewhat unusual, but it was working normally for over a year. Additionally, the Xbox One that is using the same network setup does not appear to be having any issues. I am working on simplifying the networking, but that involves running cables through walls and I am not sure when I will get it completed. I'm also not convinced it will have any impact on the disconnection issue since the existing network configuration had no issues until about a month ago.

Any thoughts on what else I can try to resolve this?

What Country/State/Province do you live in?
Modem brand & model number:
Router brand & model number:
How many consoles do you have connected to this router?
Wired or wireless (for each console):
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried:
Is UPnP Enabled? Yes/no/Unknown
Do you have a NAT error? If so, what is your NAT type?
Any Error Codes you encounter:
Who is your ISP(Internet Service Provider)?

 

Question Info


Last updated July 4, 2018 Views 222 Applies to:

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Sorry for the late reply!
[quote user="Cartoonite"]I finally got a working network cable running up through the walls into the room and connected the 360 directly to the 2wire modem.[/quote]Did you actually have your Xbox 360 directly connected to the 2wire gateway, or did you have any networking device connected in between this path?

It would be great if you are able to find out the model number of your 2wire gateway.

Could you try, once more, to directly connect your Xbox 360 with an Eternet Cable to the 2wire gateway, but this time, make sure you disconnect your second Xbox 360, along with the Xbox One, from your network.

Disable UPnP and reboot your 2wire gateway.

Enable UPnP and reboot your 2wire gateway.

This procedure will refresh the map table.

If it's possible, are you able to try and connect your console on a different network (friends house), to verify if this is exclusively tied to your network, or not.

Keep us posted!

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After two more weeks of dealing with the disconnection issues, I finally got a working network cable running up through the walls into the room and connected the 360 directly to the 2wire modem.

Sadly, however, the connectivity issues persist with this network setup.

Are there any other suggestions?

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Hi taidara,

No confusion; I understand the concept of a direct connection. I haven't done it yet because, although the concept is simple enough, actually implementing it in my home is not simple.

There is no (working) network cable running from the room that has the 2wire device to the room where my 360 (the problem one) is. That means that I need to move my 360 into another room to get the setup you're describing.

The setup in this room is such that getting the 360 disconnected from its cables is easy enough but getting the cables out from behind the TV is not. The setup for the other 360 is such that even getting access to its cables to disconnect it is not simple.

Additionally, while connecting directly to the 2wire is fine as a troubleshooting step, it is not a sustainable setup. There are multiple cabled devices in the room that all need connectivity to the 2wire gateway so either I put a switch in this room or I have to run multiple cables between the rooms (and through walls).

So as long as there are simpler troubleshooting options there is little value in me going out of my way to implement a setup that cannot become the final state. The initial setup worked fine for months. There were no changes to the setup when the issues began so it is not likely that the cause is a configuration error.

Another interesting data point: as of yesterday https://support.xbox.com/en-CA/xbox-live-status no longer lists any services interruptions to any Live services. Also as of yesterday, my connectivity issues disappeared. I thought it was because I had changed ports on the E1200 but I switched the cable back to the "problem" port and things stayed stable.

As of this morning, though, the connectivity issues are back. I tried swapping ports on the E1200 like I did previously but nothing changed.

So the series of events now looks something like this:

  1. I move in and get my networking all setup; everything works like it is supposed to.
  2. There are no changes to the networking setup but one of the 360s starts having connectivity issues.
  3. I make several changes to the networking setup in an effort to resolve the connectivity issues. the last thing I try is cabling the 360 to a different port on the E1200 and at this point connectivity issues stop.
  4. I revert the port change on the E1200 to prove that the port is responsible but the connectivity issues do not return.
  5. There are no changes to the networking setup but the connectivity issues resume.
  6. I make the same port change that "solved" the issue last time but the connectivity issues remain.


I haven't exhausted all of my troubleshooting possibilities yet so I am going to keep trying, but this series of events certainly seems to suggest that the issue has nothing to do with the network setup between my 360 and the internet.

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I think I may have confused you with my suggestion, by connecting the failing Xbox directly to the router. In this equation, I'm not referring to your Linksys E1200, but instead the 2wire gateway.

You mentioned that you already have one of your Xbox 360's connected directly to the router/modem (2wire). I would like you to try with the exact same setup as your working Xbox 360, but with the failing 360 machine connected directly to your 2wire gateway, without the Linksys E1200 in transit, or any other networking device for that matter. With the exception for the failing Xbox 360 and your 2wire gateway.

Topology:

2wire (gateway) ------ Ethernet ------- Xbox 360 (the failing console).

Before you go ahead, go to Xbox System Settings and select Network settings. Select connection type and Configure Network. On the Additional settings tab select Restore network settings to factory settings.

Turn off your Xbox.

Turn off your 2wire gateway and let it sit for a couple of minutes.

Turn on the 2wire and wait one minute for it to connect properly and wire your failing Xbox 360 the exact same way as your working Xbox 360.

Now on your console, head back to Network Settings and select Test Xbox Live Connection.

Post back and let us know how that goes and we'll go from there.

Thanks!

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[quote user="Irixion"]If I may ask, why do you have an E1200 if the Bell device is a modem/router combo? Do you have the 2wire Modem/Router set to just modem?[/quote]
The 2wire device is operating as a modem/router. The E1200 is (was) operating as a wireless bridge. That is, the E1200 provided a wireless link to the 2wire device for several devices that only support wired connections. It was the only way to get wired devices upstairs connected to the 2wire without running cables through the house or walls.

The connectivity path at that time was:

360 -> RJ45 cable -> E1200 -> wireless link -> 2wire -> RJ11 cable -> Internet

Now that I have a cable running up from downstairs to a switch in the next room, the E1200 is operating as a switch. The 360 is connected to one of the LAN ports and there is a cable running from a different LAN port to the switch in the next room.

The desired connectivity path is 360 -> E1200 -> 2wire using all wired links but the cable that was supposed to make that possible isn't working so for now the extra hop is required.

I am reasonably certain that the 2wire device is configured properly since all devices on the network are able to access the internet as expected. Even when the problem 360 is disconnected from Live, connectivity to the internet is maintained. Also, this networking  setup worked flawlessly for a year or so and there were no changes when my issues first started.

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If I may ask, why do you have an E1200 if the Bell device is a modem/router combo? Do you have the 2wire Modem/Router set to just modem? It can cause issues if the E1200 acts like a router and then your Bell Modem/Router acts like a router... I'd contact Bell and make sure that it's configured properly. Good luck getting redirected to India with their sub-par customer service though.

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[quote user="taidara"]Just to clarify, is the Linksys E1200 configured in such way that its decisions are based on the hardware addresses, or MAC addresses? Meaning, it's not operating with IP routing.[/quote]
I made a few changes since the last post so if you're only interested in the current state of affairs you may want to skip to below the next quote.

In retrospect, perhaps my choice of words in a previous post was poor; the 3 mentioned devices are "behind" the E1200 only in the sense that one must cross the wireless link between the E1200 and the Bell-supplied device.

All devices are on the same private network. The Bell-supplied device is at .1 and the LAN IPs of the 2 E1200s are .2 and .3. Both E1200s are configured with the WAN IP disabled and "Assign WAN Port to Switch" enabled. Operatng Mode for both devices is "Router".

DHCP duties for the network are handled by the Bell-supplied device. The problem 360 has a reservation defined that is linked to its wired MAC address and it is receiving the correct IP when it connects.

With this in mind, I believe the answer to your question is "yes" but I am not sure how to determine whether it is operating at layer 3 or layer 2.

[quote user="taidara"][quote user="Cartoonite"]Connecting the problem Xbox directly is non-trivial but I will give it a shot if I can figure out a way of doing it that does not, as they say, exceed my pain threshold.[/quote]
Please do and let us know how that goes and we'll work from there.[/quote]
So we ran a couple cables through the wall but the one that comes into the room that hosts the 360 we're discussing isn't working. We do have a working cable that runs into the room on the other side of the wall, though, so I was able to get a cabled connection set up.

The old connectivity path was 360 -> E1200 -> Bell device. The link between the 360 and the E1200 was wired and the link between the E1200 and the Bell device was wireless.

The connectivity path is now 360 -> E1200 -> D-Link 8-port switch -> Bell device. All links in this path are wired.

Once I resolved the routing loop that was created (turns out the Bell device really doesn't like having 2 different paths to the E1200) network activity returned to normal and all the devices connected to the E1200 were able to connect to the internet again.

However, this change in connectivity path did not resolve the 360's Live connectivity issues.

Sadly, I must conclude that the result of this latest troubleshooting step has been "no change."

Any other thoughts while I work on fixing the cable that is supposed to connect this room directly to the Bell device?

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[quote user="Cartoonite"]The wireless bridge is a Linksys E1200 v2 running DD-WRT v24-sp2 build 21676. My desktop PC, Xbox 360 and my Xbox One are the only devices behind it.[/quote]Just to clarify, is the Linksys E1200 configured in such way that its decisions are based on the hardware addresses, or MAC addresses? Meaning, it's not operating with IP routing.

[quote user="Cartoonite"]Connecting the problem Xbox directly is non-trivial but I will give it a shot if I can figure out a way of doing it that does not, as they say, exceed my pain threshold.[/quote]Please do and let us know how that goes and we'll work from there.

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Hello taidara,

Thank you for the feedback.

The more time I spend on these forums the more I believe there is an issue on Microsoft's side that is affecting many people in many different ways but I am willing to continue troubleshooting my own issue nonetheless.

There are no static NATs configured on my network, only static local IPs with static port forward rules. This means that one of our 360s will always have a NAT limitation as it pertains to Xbox Live. This limitation has never had any practical impact for us, though, so we are willing to live with it.

I don't see a pre-release tab anywhere on my console so presumably I am not part of the beta program. It sounds like MS does not have a firmware released to the beta testers, though, so it's a moot point anyway.

The wireless bridge is a Linksys E1200 v2 running DD-WRT v24-sp2 build 21676. My desktop PC, Xbox 360 and my Xbox One are the only devices behind it. There is a Linksys E1200 v1 (same DD-WRT build) in another room serving as a wireless bridge for another desktop PC.

A previous poster says that the modem/router my ISP (Bell Canada) provides is a 2wire device. The name seems familiar but I can't say for sure. The MAC address pattern is F0:82:61 but www.coffer.com/mac_find is unable to find a match.

Connecting the problem Xbox directly is non-trivial but I will give it a shot if I can figure out a way of doing it that does not, as they say, exceed my pain threshold.

Meantime, any additional thoughts on troubleshooting are appreciated.

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I concur with cartoonite

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