Frequent disconnects from Xbox live

Hi all Having a bit of a weird problem lately, I live in the UK just outside of London. Recently say the last two weeks, I'm having frequent disconnections from Xbox live, say every 5 minutes or so, which kicks me from games, party and completely freezes my xbox for about 3 minutes each time. At first I thought it might be the connection so I've reset everything cleared the system memory and re downloaded my profile. I've changed from a wireless connection to a wired one and it still does it. One weird thing I found is that when I plug the old network adaptor into the USB port it seems to work a hell of a lot longer and improves signal strength tenfold, I know that's unrelated to the issue but I thought those adapters wernt compatible with the new Xbox? =/ Any help would be greatly appreciated, I'm not getting any specific error codes I'm afraid just "disconnected". Been pointed in this direction by Microsoft... In aware there was a service issue yesterday but that doesn't explain the last two weeks. Thanks in advance
 

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Last updated July 4, 2018 Views 4 Applies to:

Hello

How to improve your wireless signal

  • Move your router or gateway off the floor and away from walls and metal objects (such as metal file cabinets).
  • Move your Xbox console off the floor and away from walls and metal objects. Remove your console from an enclosed entertainment center, bookshelf, or TV stand.
  • Minimize obstructions along a straight-line path between your console and your wireless router or gateway. Possible obstructions include TVs, cabinets, appliances, other electronics, and furniture.
  • Shorten the distance between your console and your wireless router or gateway. Ideally, your network hardware should be near the center of your home.
  • Change the position of the antenna on your Xbox 360 Wireless Networking Adapter (external adapter only).
  • Turn off wireless devices. If your router uses the 2.4 GHz band, try turning off wireless devices, such as 2.4 GHz cordless telephones, Bluetooth devices, and baby monitors. If you are using a wireless headset with a base station such as the Turtle Beach wireless headset, try moving the transmitter away from your Xbox 360 console, or temporarily turn it off to see if your wireless network signal improves.
  • Try changing your wireless channel. Wireless routers and gateways can broadcast on different channels, and one channel might be clearer than another. For example, try channels 1 or 11. See your hardware documentation for help with changing wireless channels.
  • Add a wireless repeater to extend your wireless network range. You can boost your signal strength by placing a wireless repeater halfway between your router or gateway and your console.
  • Add an Xbox 360 Wireless N Networking Adapter. If your wireless router is not near the console, an Xbox 360 Wireless N Networking Adapter might improve the signal strength. When you connect a wireless networking adapter to an Xbox 360 S console, the console will automatically use the wireless adapter instead of the internal Wi-Fi. Learn how to connect a wireless adapter.
  • Switch wireless signal bands. If you have a dual-band router and an external wireless adapter, try switching the router to a wireless protocol that transmits on the 5 GHz band (wireless protocol A or N). Note that the Xbox 360 S console uses the 2.5 GHz band only. Also, higher-frequency wireless signals have a shorter range. See your hardware documentation for help with changing the wireless protocol.

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Hello cridder5

Try going to network settings on your xbox and then configure the network set them to default then reboot your xbox and connect sometimes it works and sometimes it doesn't I hope this helps you!

You can do this by going to Settings>Network settings>Test Xbox live connection This can solve some problems depending on what connection you have.

Do you have the option to temporarily move your Xbox closer to your router to test a wired connection? This will help you verify whether the problem is with the wireless connection or a wired connection can be useful to stop the disconnecting from happening good luck.  

TanqaHD.

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Hey

I've actually already tried a wired connection and I still suffer the same problems, this is what's making me think it's not the connection, the only other explanation would be that my Internet is cutting out randomly, but I can stream live tv etc just fine

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May I play a hunch? Sounds like the local profile is out of date or corrupted, and when an app or routine asks for data from it, it causes the involuntary disconnection. I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

1) Tap the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.

2) Select Storage (or Memory if Storage).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Delete profile from your console

1) go to www.xbox.com/accounts  & click on Sign in at upper right - if you can't sign in then ** STOP: DON'T ** delete your profile. Please call Xbox Support http://tinyurl.com/XBLnumbers Option 2 for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings - pick System - choose Storage - pick All Devices - choose Gamer Profiles

3) pick the gamertag choose Delete, and pick Delete Profile Only.

This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

4) Enter the password for the Microsoft Account.

4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

7) Sign in, and retry.

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