Frequent disconnections today 5-18-2015

I keep getting disconnected from xbox live.  It only disconnects for a second, but it happens so often that I can't do anything on live before it disconnects me again.  I'm usually playing destiny, but that one game shouldn't be what disconnects me from xbox.  My internet works just fine on all other devices in my house with no interruptions, so please stop saying its my router.


Question Info

Last updated July 4, 2018 Views 1 Applies to:

Hey diablostar68,

Thanks for using the Support Forums!

In order to troubleshoot this, could you please provide the following information:

  • What is the make/model of your router and/or modem?
  • Are you connecting Wired or Wirelessly?
  • Who is your ISP (Internet Service Provider)?
  • Where is your Xbox One console positioned in relation to your router?

After replying back with those details we can look into the cause a bit better.

Look forward to your reply! :)

-TheJackah; Xbox & Windows Insider. Xbox Ambassador. Web Developer & Designer.

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