Frequent Disconnections from Xbox Live

What Country/State/Province do you live in? California, US

Modem brand & model number: Speed Stream 4100
Router brand & model number: D-Link DIR-615
Network Connection Type: Wireless
If Wireless, what type of encryption are you using? WPA2
Things you have tried: Every troubleshooting option
Is UPnP Enabled?/Unknown
Is NAT Type Open? Yes
Any Error Codes you encounter: Cannot connect to xbox live.
What type of internet do you have? DSL
Who is your ISP(Internet Service Provider)? ATT
When you run "Test Xbox LIVE connection" what is the exact message that appears onscreen? Cannot connect to xbox live.

 

I've been playing Xbox live for around five months now with no problems at all. I've disconnected maybe 4 times in total, and I've never had a problem that couldn't be fixed by either restarting the console or troubleshooting, but this just baffles me. I'm connected to the internet, everything in my house can receive internet fine, and my xbox connects, but after 10~15minutes the game will lag, and then xbox live will disconnect. Upon attempted reconnection, it says it cannot resolve the names of the xbox live servers. This renders xbox live almost unusable to me, because it disconnects me in the middle of netflix or a call of duty match, and I lose all progress that I had earned.

An interesting side note is, when you restart the console while it's lagging (pre disconnection) it will connect to the internet for about 10 more minutes, before crashing. I don't know why it can identify the xbox servers, use them, and then just lose them? I've tried EVERY single troubleshooting option besides calling my ISP, which I'm about to do. It seems as though a few other people have been having this problem since around 5/21/11, and I was wondering if anyone had found a solution.

 

 

Thanks in advance,

Frederick

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

No problem.  Hope it helps you figure out your issue.

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Have you tried connecting the Xbox directly to the modem?  This will remove some of the variables.  If it still happens you at least know your router is good and to call your ISP as the next troubleshooting step.

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I agree.  Just take it to another room ust to test.  Lots of things can interfere with a wireless connection.  Are you using 802.11g or 802.11n?  802.11g can have many sources of interference so if it turns out it is a wireless problem you may need to switch to 802.11n.

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I am having the exact same problem. I literally looked at this and thought maybe I posted it in my sleep or something. But unfortunately for me, the xbox is in my garage (now a gameroom) and the modem is in the living room. Which means I am not going to run a cable either on the floor through my house, or having it dangling across my ceiling to get to the garage. So I have to stay wireless with this. Anyone found any solutions?

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When you're getting the error message about being unable to resolve the LIVE servers, is it a DNS message, perchance? If so, I suggest you take a look at this guide, as it relates directly to that issue.

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That guide was the first thing I tried. No help :/ Thanks though.

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Thanks Spartan, I'm buying a few extra feet of ethernet, and then I'll test that.

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Hey mate, could you possibly move the Xbox and TV, just to test it? If you can connect to LIVE via a direct connection to the modem, then we'll know your issue is with the router.

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