Frequent disconnect from xbox live

What Country/State/Province do you live in? Missouri, USA
Modem brand & model number: Motorola Cable Modem
Router brand & model number: Medialink MWN-APR150N
Network Connection Type: Wireless/Wired Wireless
If Wireless, what type of encryption are you using? WPA-Personal
Things you have tried: Increase bandwidth from ISP, New router, Add Universal Repeater
Is UPnP Enabled? Yes/no/Unknown Yes
Is NAT Type Open? Yes
Any Error Codes you encounter: Network: Connected, Internet: Connected, XBOX Live: Can't Connect
What type of internet do you have? Cable/DSL/T1/3G? Cable
Who is your ISP(Internet Service Provider)? Charter Communications
When you run "Test Xbox LIVE connection" what is the exact message shown on screen? There is something wrong with my connection.  Can't connect to XBOX Live.

 

Please help!  I've verified with my ISP that there is not blocking of online gaming on their service.  Sick of frequently getting d/c from xbox live.  Thanks!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey mate, is there any more text available in the error message when you run the connection test? Also, please try a wired connection directly to the modem, to see if you can connect then. Don't forget to unplug the modem first, to allow it to power cycle before connecting the Xbox 360!

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The wired connection worked.  I have found out that I continue to get disconnected when my son is playing on his xbox.  When he's not playing, I don't have a problem.  I've never had a problem before with both of us being connected to xbox live at the same time.  Why won't it let me be connected when he's on?  Thanks!

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There can definitely be some issues when trying to run two consoles at the same time. Does your router support DMZ? If so, you might want to put one of your consoles in a DMZ to see if that resolves the issue.

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I put my console on DMZ and still have the same problem.  Is there any chance the new update will fix my issue?

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Unfortunately I don't think there's anything in the update that will resolve this issue. To resolve this issue, you may want to consider getting a new router. This list is pretty solid, though I know that some users have pointed out one or two models as being exceptional for supporting two consoles out of the box. Perhaps someone else would like to shed some light here?

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Hi,

 

As Mister Fitzer says only certain routers handle multiple Xboxes properly. First up I would check your router vendors website to see if there is a more up to date version of firmware. If there is a later version download and use it

 

  1. Then look for an option called UPnP:- screenshots.portforward.com/.../UPnP_Settings.htm And enable it, save the setting
  2. Set both of your Xboxes to have an auto ip address
  3. Turn off any DMZ or portforwarding on the router
  4. Restart the router and Xboxes and try again. If it doesn't work with that set-up its very unlikely your router will support multiple Xboxes, but try it before deciding to invest in new kit

HTH

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I will try that!  Thanks!

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